Shipping and Returns

Standard Carriage Services
  • Online orders received before 12:00 pm (Mon - Fri) are usually dispatched the same working day.
  • Telephone orders received before 12:00 pm (Mon - Fri) are usually dispatched the same working day.
  • Orders are subject to our standard carriage charge of €8.00 plus VAT

Additional Chargeable Services:
  • Saturday and AM delivery can be arranged by request.
  • Certain products due to their size and/or weight may be subject to additional delivery costs.

Returns Policy

HOW TO RETURN AN ITEM
 
  • Your item must be in its original unused condition to be returned unless there is a manufacturer defect.
  • You must return the item within 14 days of your purchase.

1. Please email info@universalproducts.ie to request a refund and we will assign you a tracking number.
2. Mail your returned item to:

Universal Products LTD
Unit 15 Oak Road Business Park
Nangor Road
Dublin 12
Ireland
D12 PF98

3. Include in your package a signed letter stating the reason for your return and the original receipt.

RETURN EXCEPTIONS
Some items cannot be returned if they are opened. These include Spiral Balances for sliding sash windows, cut to size uPVC Door Locks and any bespoke product.

RESTOCKING FEE
All items are subject to a 25% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.

EXCHANGES
We do not exchange any item unless we have sent you the incorrect item in the post. If this is the case then we will send you out the correct product at no extra cost. You must return the incorrect item within 10 days to receive the correct item.